Refund policy

Please inspect your order upon receipt. Contact us immediately if an item is defective or damaged, or if you have received the wrong item. This will help us to correct the problem as quickly as possible.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at help@gasgrab.com or call +44 (0)1635 48500.

Please note, you’ll need to provide proof of purchase, such as a receipt or order confirmation.

All return shipping. excluding that of defective or incorrect items, is to be paid for by the customer. We can arrange the shipping for you and deduct the cost from your refund amount if you prefer.

Returns will need to be sent to the following address: 

Arrow Ltd.
Bow House,
3 Brookway,
Newbury,
United Kingdom,
RG14 5RY

 

Items sent back to us without first requesting a return, or items delivered in-person, will not be accepted. 

We will inspect any returned goods upon receipt. Goods should only be returned to us in saleable condition.

A cleaning fee will be deducted from any refund amount if the items are returned dirty.

As manual handling tools and lifting accessories, our products cannot be resold with evidence of wear. Refurbishment requires full stripping, blasting, repainting and the reapplication of rubber. Should the returned goods bear evidence of use beyond that required for basic inspection, we reserve the right to deduct the full refurbishment cost from the refund, or to reject the return entirely.

You can always contact us for any return question at help@gasgrab.com.


Refunds

We will refund the actual price paid for any qualifying returned goods, including any discounts applied. Outbound shipping costs will not be refunded, with the exception of returns made under the EU 14-day cooling-off period (see below for further detail).

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, your bank or credit card company may take some time to process the refund as well. If you haven't received your refund 15 business days after we approved your return, please contact us at help@gasgrab.com.


Exchanges

The easiest and fastest way to make an exchange is to return the unwanted goods and make a new order. Please contact us if you need any support.

 

Exceptions / non-returnable items

We cannot accept returns on clearance items or items purchased with gift cards. The only exception being if goods were shipped into the EU and the return is requested within the statutory 14-day cooling off period. (See below for full EU-specific rights.)


European Union 14-day cooling off period

If your order shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt of the goods, for any reason and without a justification. 

  • You must return any items in as-new, resaleable condition and in their original packaging. 
  • As above, we reserve the right to refuse the return should the returned goods show evidence of use beyond that required for an initial inspection.
  • Proof of purchase is still required.
  • You are responsible for the direct shipping cost of returning the goods to us - unless the item is faulty, or you received an item in error.
  • We will refund the price actually paid, including any applicable discounts and the cost of the least expensive shipping option to your delivery address.
  • This statutory right also applies to discounted or clearance items.